FAQs

Amazon has specific requirements on the type of preparation required for items sent to their fulfillment centers; this will be identified to us during the shipment process. On some occasions, we may advise that poly bagging or bubble wrap might be suitable for a certain item. Not necessarily because Amazon requires it, but to protect the product from damage in the Amazon warehouse, we will usually contact you first. If it does need protection, we will just go ahead and complete the prep on your behalf to ensure your items arrive at the customer in the best possible condition.

During the onboarding process, you will be given a FBA order worksheet. This is a Google sheet that is stored in the cloud, so it can be accessed from anywhere you have an internet connection. Once you place your order with a supplier, you will fill out the details of the items you have bought. Once your goods have arrived at our facility, we will alter the sheet to show the date and in what quantity.

When we receive your parcels, we will unbox your items and inspect them. If there are any issues, we will contact you within our messaging platform and provide photos. Any damaged stock will then be placed on one side until you give us instructions on what you would like us to do with it. Once the prep work has been carried out, we will then re-inspect all items to ensure they are up to our very high standards before being placed into boxes ready to be shipped off.

As experienced six-figure sellers ourselves, we have extremely high standards when sending items to Amazon. If your items arrive with us and they are damaged or not suitable for sale, we will inform you via our private messaging platform, which you will be assigned when you join us. You will then need to contact the retailer and arrange a return. If the retailer offers a collection service, we will repackage the item and await the collection from our warehouse.

We aim to get all of your parcels in and out as fast as possible, usually within 24-48 hours of us receiving your delivery.  For pallets, we aim to get them sent back out within 24-72 hours.

We offer shipment creation to all of our clients; it can either be you or us that creates your shipments. Once products have arrived, checked in, and stored on your shelves, we will work through our quality control system, ensuring all products are prepared to Amazon’s requirements. We would then either create the shipment on your behalf or contact you to create the shipment and send over the labels.

you can contact us via WhatsApp number, live chat,

and our business email address

[email protected]

we respond 24 hours a day.

If we are creating your shipments, we comply fully with Amazon’s policy in granting us user permission access. This is done via a verified identification process where Amazon will require our official identification in the form of a passport. Once granted, you can limit and control the access we have in your Amazon Seller Central Account. We will only need to manage your inventory and shipment. We do not need any other access.

Yes. We can ship thousands of units every month.

We can accept your pallets and process them as required.

All prices exclude VAT, which will be added at the current UK rate of 20%.

On our website, you can use a card to make your initial sign-up payment or a bank transfer or PayPal. We would then send invoices via email on the 1st and 15th of each month, which would be paid by bank transfer upon receipt.

You are more than welcome to use our address at the Prep Center for your Amazon FBA returns. We will then liaise with you as to whether you would like us to forward them to you, resend them to Amazon, or dispose of these items. If you choose to have them sent to your address, we will pack them into a box and provide box dimensions and weight so you can organize a collection to have them sent to your home or business address. You will just need to add FBA returns to your FBA order worksheet as you would a normal order: “Clearly marked FBA RETURN’ so they can be checked in and temporarily stored. This is an additional service that is chargeable.

Fulfilled by Amazon is a service provided by Amazon where you are able to sell your products to millions of Amazon’s customers. FBA was created to allow Amazon to receive your products, store them at their fulfillment center, and then ship them directly to the customer.

Fulfilled by Merchant is when you are selling products on Amazon, but you are responsible for shipping the product directly to the customer.

We do, indeed. Within the FBA order worksheet, there is a box that you can fill in that specifies how many items you wish to bundle together.